SimkarParts.com strives to provide our customers with an excellent shopping experience. Our products are commercial grade, high quality and we want our customers to be satisfied with their purchases.

Warranty

All of the products offered by SimkarParts.com are backed by the manufacturer’s warranty. After 15 days of receipt, the customer is responsible for the shipping costs of warranty replacement (s). Please note our statement of Average Rated Life Hours does not imply a warranty. SimkarParts.com warranties that all LED luminaries will be free of defects in materials and workmanship for 5 years from the purchase date. Within the warranty period, SimkarParts.com shall repair or replace such products as are returned to us with shipping charges prepaid and which are deemed by us to be defective. An LED luminarie is considered to have failed when 5% or more of its LEDs do not light up. In the event that the power supply fails, SimkarParts.com may, at its sole discretion, decide to replace the power supply components only. This limited warranty will not apply to any product which has been subject to misuse, negligence or accidents, Acts of God, misapplied, modified or repaired, attempted to be repaired by an unauthorized person or improperly installed.

Damaged Product

Damage may occur during shipping. You should immediately inspect all orders before signing off with the shipping company. You must refuse any order / product that shows obvious signs of damage at delivery. If you need to return the order due to shipping damage that was not visible at the time of delivery, please contact SimkarParts.com.

Return Policy

SimkarParts.com may accept the return of new products with their original packing slip intact within 30 days of sale and with prior authorization form SimkarParts.com. Final credit will be determined after the products is inspected. Shipping fees are non-refundable. A 15% restocking fee may apply. You are responsible for all return shipping costs. Once a Return Authorization Material (RMA) form is sent to the purchaser authorizing the return and materials are received back, the RMA will either be approved or denied, at which point an email will be sent back to the purchaser issuing the appropriate credit applied back the credit card, less appropriate restock fees. All non-standard, promotional and discontinued items are non-refundable.

Shipping

SimkarParts.com will ship most products in approximately 2-5 business days after receipt of order. Free ground shipping is included in every order to the lower 48 states over $500. All orders less than $500 will have a $25 shipping fee applied.