Question:

What does "CCT" stand for, and what does it mean?

Answer:

CCT stands for Correlated Color Temperature and is measured in (degrees) Kelvin. As an example, 2700K is a warm color.

The higher the Kelvin, the cooler the light color is. 6000K or more is considered daylight color.

Question:

What is CRI?

Answer:

The Color Rendering Index (CRI) is a scale from 0 to 100 percent indicating how accurate a light source is at rendering color (showing the "true" color of an object) when compared to a "reference" light source. The higher the CRI, the better the color rendering ability.

Question:

What is a foot-candle?

Answer:

One foot-candle of light is the amount of light that a candle generates one foot away.

Question:

What are lumens?

Answer:

A lumen is a unit of measurement of light and is equal to one foot-candle falling on one square foot of area.

Question:

What does L70 mean?

Answer:

L70 gives you a good idea of how many hours of useful life you should expect from the light source before it depreciates below 70 percent of its original lumens. Order Processing and fulfillment

Question: What are your hours?

Answer: Hours of operation: 8:30AM -5 PM EST Monday through Friday. Closed on Saturday and Sunday and legal holidays.

Question:

How are orders processed?

Answer:

Orders will be processed for fulfillment within 24 hours of receipt.

For general sales questions please send email to sslsesales@gmail.com.

Question:

When will my product ship?

Answer:

Once processed, your order will ship as indicated by the "ships within" time listed on each product page. Please note that Selfstoragelightingsupply.com only ships within the contiguous lower 48 states.

Question:

What if I have to cancel my order?

Answer:

To cancel an order, email us at esales@simkar.com. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Please note that our warehouses do not ship on weekends, nor is Saturday or Sunday delivery available. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Self-Storage Lighting Supply will make every attempt to meet shipping deadlines.

Question:

How much time do you need to process my order before it is shipped?

Answer:

Normally, your order will be shipped within two business days if the items are in stock and there are no payment verification issues. There are a few items that may take up to 5 days to ship. Self-Storage Lighting Supply will do its best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your billing / shipping address or credit card information. Please keep in mind that we do not process orders on weekends or holidays.